1. What is a ’Private Transfer’?
A private transfer is where we transport you as an individual passenger
without the need to share a car with anyone else. Once you arrive at the
airport you won`t need to wait for other passengers. The driver will be
waiting for you with a name board clearly displaying your name and then
transport you to the address you have specified. Any additional services
are shown in the confirmation document given to you when ordering the
2. What is a ’Shared Transfer’?
This is a lower priced transfer service. You share the transport with
other passengers travelling in the same direction as yourself. After
disembarking and entering the Arrivals Hall, please make your way to the
information desk to meet your driver. You should be prepared to allow a
maximum waiting period of maximum of 2 hours after your flight arrival
time but the normal waiting period is between 30-45 minutes.
3. What is a scheduled shared service?
This type of transfer is usually a low cost service that runs to a
strict timetable (schedule) to fixed destinations including city centres
and airports. You will normally travel in a bus or coach and you must
hand your reservation confirmation slip to the driver before getting
onto the bus. Your reservation confirmation will show the time at which
the scheduled service transfer will take place and where to locate your
bus or coach. If you miss the transfer, the driver of a later bus may be
able to offer you alternative seating if there is enough room available
to do so. If not, you may have to make alternative transfer
arrangements. If you miss your transfer and no other seats are
available, no refund is possible
4. Who will wait for me and where at the airport/railway station?
If you have booked a Private Transfer, the driver will wait for you at
the airport or railway station with the name board showing your name in
the Arrrivals Hall if an airport, or, at the head of the platform if a
rail terminal. If you are unable to find the driver, please
5. Where will you wait for me at my hotel/apartment/home?
If you are going to the airport from a hotel, please wait at reception
(lobby). If being collected from an apartment or your home, please wait
outside by your main door. The driver will look for you there.
6. What happens if my flight is delayed?
We always confirm the flight/train arrival times.The driver will wait
for all flights and train journeys that are delayed and your transfer is
provided without any additional charges.
7. What happens if I miss my flight or my flight is cancelled?
You must inform us of the next flight departure and its arrival time by
using the telephone number provided on the confirmation form. If you
fail to do so, it will be regarded as a ’no-show’ and the transfer fee
will be deducted from your credit card.
How much luggage can I take with me? Are there any restrictions on
Each passenger has an allowance of 1 big suitcase and 1 hand luggage
without any weight limit. Extra large luggage - if notified to us in
advance when making your reservation – will be transported for an extra
fee charged by the driver. In certain types of transfers, an extra
luggage fee is may be included in the price (transfer fee). This will be
shown separately when you make your reservation.
Where can I pay? Can I pay by credit card?
If you have decided to pay cash on the day when booking your transfer,
you can only pay by cash directly to your driver before the transfer
10. How can I pay?
If you are paying for your transfer on the day itself, you can pay
either in the local currency of the country in which you are visiting or
in Euro. If the payment is made in Euro, change will normally be given
back to you in the local currency.
Can I cancel my booking? Is it free of charge?
Cancellations can be made up to 24 hours before the arrival time, free
of charge. Cancellations made within less than 24 hours will result in
the full transfer fee being deducted from your account. It is not
possible to cancel a reservation that has been paid for in advance by
credit card at the time of booking.
22. How long will I have to wait for the driver upon arrival/departure?
The service provider will phone to inform you about his/her expected
arrival time. If you are travelling on a scheduled shared service, you
will need to arrive 10 minutes at the boarding point before the time the
transfer takes place. The driver will not wait if your plane arrives
23. At what time will I be picked up on return transfer? How will I know
what the pickup time is?
You must notify us of the pickup time at the hotel when booking a return
transfer. The driver will arrive at the hotel/apartment at the given
time. This does not apply to a scheduled shared service transfer which
leaves at a fixed time from a specific location (e.g. Bus Station).